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WikiPorts™ FAQs

1. What is WikiPorts?

WikiPorts is an application which allows Agents to share port, terminal and berth information directly with their Principals and prospects through a dedicated and intuitive online system which provides vessel owners and operators access to reliable port information.


2. Why should I use WikiPorts?

Owners have for centuries needed instant access to accurate and up-to-date information when fixing cargoes and arranging vessel port calls. This has resulted in a constant stream of restriction requests – originally fax and now email – from traders, owners, operators and hubs to local performing Agents who have intricate knowledge of local ports. WikiPorts offers Agents a 21st century solution to this problem.


3. What are the benefits of using WikiPorts?

All information shared in Wikiports is credited in PortLog® to the Agency that provided it, thereby creating fantastic opportunities to increase each Agent’s exposure. Agents can also use WikiPorts as their own dedicated port information management system, sharing their knowledge indirectly with Principals and prospects by downloading bespoke WikiReport documents.


4. What is PortLog?

PortLog is a business unit under The Marcura Group and an affiliate of DA-Desk, the world’s largest independent port cost management company. The PortLog System is an innovative decision support system that enables some of the industry’s largest operators to make better-informed decisions and optimise vessel port call turnaround time. Information shared by Agents in WikiPorts will be visible to operators and owners in PortLog.

1. Is WikiPorts free?

Yes. WikiPorts is free-to-access for all Agents.


2. How do we access WikiPorts?

Simply log in to WikiPorts using the same username and password you currently use for DA-Desk Exchange. You can also access WikiPorts directly from DA-Desk Exchange via the Marcura banner.

If you do not have an active DA-Desk profile or username, contact us at [email protected] today and a member of our team will be in touch shortly.


3. How do we share information within WikiPorts?

Select your local port from the WikiPorts landing page and you will be taken to a satellite view of that location. You can select the terminal and berth you want to share information for by using either the map or the header section.

Once you have selected the relevant terminal and berth, enter your information and WikiPorts will automatically save this in the database under your profile.


4. Why do we only see certain ports in WikiPorts?
Your WikiPorts profile is automatically linked to the ports activated under your DA-Desk profile. Contact us at [email protected] if a port you provide agency services at is not available.

1. What is a WikiReport?

All port, terminal and berth information that your Agency submits to WikiPorts can be downloaded within a bespoke document that includes your company name, contact details and Agency logo. You can then share this information with any Principals or prospective customers outside PortLog.


2. How do we download a WikiReport?

Make sure you have entered, updated and confirmed all information for the relevant terminal or berth. Once this is completed, your WikiReport will be available to download for 50 days.


3. A WikiReport that was previously available can no longer be downloaded. Why?

If you have not confirmed that the information available for a berth is still correct in the last 50 days, the WikiReport will no longer be available to download. Simply check the data for the berth, updating any fields that are no longer correct and select ‘Confirm’. Your WikiReport will be available to download for another 50 days.


4. Our Agency logo is not displayed; how do we add this?

We will soon be developing functionality allowing you to upload your Agency’s logo to your WikiPorts profile, however in the meantime please contact us at [email protected] and we can upload this for you.


5. Can we add our own disclaimer to the WikiReport?

Yes. In addition to our generic disclaimer language, you also have the option to add your company’s standard disclaimer language to your WikiReport by accessing the Settings page in WikiPorts.

1. Can we share additional information?

Yes. All data submitted to WikiPorts can have “Comments” added in order to support and contextualise local knowledge. Each comment can be saved as either an Internal Comment or an External Comment.


2. What is an Internal Comment?

Internal Comments will not automatically be shared with customers in PortLog. This means you can continue to use WikiPorts to capture valuable knowledge that you want to retain control of and share only with selected Principals or internally.


3. What is an External Comments?

External Comments are automatically shared with PortLog customers.


4. How do I manage Comments?

All comments can be edited and deleted at any time by any user under your Profile.


5. Are comments included on the WikiReports?

You can choose to include Internal and External comments on your WikiReport when you download the document from WikiPorts.

1. What is cloning within WikiPorts?

Cloning allows you to quickly update restrictions for multiple berths at the same terminal. When multiple berths across the terminal have the same restriction values, these can quickly be copied across using the clone functionality. This functionality is ideal when you want to share restrictions across a single terminal.


2. How do we clone information within WikiPorts?

Enter the restriction value for a single berth. Once saved, you can clone this data across all or a selection of berths at the same terminal by selecting the clone button on each restriction line.

You can also clone multiple restriction values by using the clone button for the entire restrictions setting. From here you can clone all or a selection of date across to all or a selection of berths at the same terminal.


3. Can Comments also be cloned?

Yes. Comments that have been added for the initial restriction value are also cloned across to the other berths. Once the Comments have been cloned, any update or change to the Comment needs to be cloned again to reflect across all berths.

1. Who will be able to see our information?

Any information you submit to WikiPorts will be visible to all PortLog customers. You will be credited as the provider of this information. Your information will not be visible to any other Agents that use WikiPorts.


2. Why is existing data visible under our WikiPorts profile?

If you have previously shared information with a PortLog customer, this data may have been loaded into the database on your behalf.

Your Agency will also have visibility of data that the WikiPorts Team has collated from 3rd party sources such as port authority websites, terminal handbooks, and government organisations.


3. Why do we need to confirm the accuracy of data that we only recently entered?

Data shared in WikiPorts needs to be confirmed every 50 days, and it is quick and easy to do. This is in order to ensure that the information is as accurate and up to date as possible.


4. How do we confirm the accuracy of the information in WikiPorts?

Any data you update will automatically be saved. Data that has not changed can be confirmed by using the ‘Confirm’ button on each page.

1. Who do we contact for support?

The WikiPorts Team is available to assist with any questions. Please contact us at [email protected] at any time.


2. Can I make suggestions to improve WikiPorts?

Absolutely. We already have exciting plans for future feature development, and these will be released in the coming months. However, if you have any ideas or suggestions that you feel would enhance WikiPorts please let us know at [email protected].

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